Refund policy

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at erikblomkalns@gmail.com

Returns
We want you to love your Cuddo pillow. If you're not happy, you can request a return within 30 days of delivery.

To be eligible, the item must be unused, unwashed, and in its original condition with all tags and packaging. For hygiene reasons, we can't accept returns on pillows that have been used, washed or damaged after delivery.

To start a return, email us with your order number. If your return is approved, we'll send you the return address and instructions. Items sent back without first contacting us won't be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items
Please check your order when it arrives. If your item is damaged, defective, or not what you ordered, email us within 14 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you. In most cases, you won't need to return the item.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post it. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect.

Exchanges
Need the pillow for the other side? Contact us within 30 days of delivery and we'll help you exchange it, following the return conditions above.

Late or missing refunds
If you haven't received your refund after 10 business days, check with your bank first, then contact us.

Order cancellations
You can cancel your order for a full refund any time before it ships. Email us at erikblomkalns@gmail.com as soon as possible.